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Helpline Advisers

Location: Berkhamsted

Due to market growth and business expansion we are looking for exceptional individuals to be a part of our Mortgage Helpline team based in Berkhamsted

NHMH are the industry leaders of New Build mortgages offering a personalised service.

Our experience and expertise has helped several thousand customers realise the dream of owning a home.  Due to market growth and business expansion we are looking for exceptional individuals to be a part of our Helpline team based in Berkhamsted.

The Helpline is an integral part of our organisation; working to high expectations and managing the customer’s first impressions, you will find no two days are the same.

As a Helpliner, you are responsible for making and receiving calls to customers referred to us by our national housebuilding clients, assisting them in understanding their mortgage requirements with the ultimate intention of arranging an appointment with a specialist Mortgage & Protection Adviser.

This role will often involve problem solving against lender criteria and finding a solution to help your customer buy their dream home.

Key skills required will include:

  • You will possess a proven track record in the sales and customer service industry and have the determination to meet and exceed any target set.
  • You will have excellent interpersonal skills, be highly motivated, a quick thinker, and be able to accurately assess financial information under pressure.
  • The ability to work towards your own targets in addition to contributing fully to the wider team.
  • A background in financial service would be advantageous but not essential.

We offer flexible working hours between 9am – 7pm Monday to Friday and 10am – 6pm at weekends.

If you have what it takes you will be rewarded with an excellent salary package including monthly commission and bonuses, comprehensive training and development, a modern office environment, free parking and genuine career progression opportunities.

If you’re interested in joining our team please apply with a comprehensive CV including salary details to

Rob Cooke, Operations Director

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